Refunds & Cancellation

This policy covers HeyJivan's Premium purchase, billed through Razorpay by the HeyJivan team.

One-time purchase — nothing to cancel

Premium is billed once for lifetime access — there is no recurring subscription, no auto-renewal, and therefore nothing to cancel. Monthly plant food is a free waitlist until physical delivery is live, so no charge is taken for it.

Refunds

• If you were charged in error or experienced a billing fault, email us within 7 days and we'll investigate and refund eligible charges.
• Approved refunds are returned to your original payment method via Razorpay within 5–7 business days.

Physical items (Monthly plant food)

When shipped nutrient packs go live, damaged or incorrect items reported within 7 days of delivery (with a photo) will be replaced or refunded.

How to reach us

Email hello@heyjivan.com with your registered email/mobile and the charge details. We respond within 2 business days.